Refund and Cancellation Policy

1. Purpose of this policy

This policy explains how AITOOLVERSE LTD handles subscription cancellations, unused credits, failed purchases, and refund requests for GPT Image 2.5 Studio. It applies to purchases made directly through gptimage25.studio. If a marketplace or another seller billed you, that seller's process may apply instead.

Nothing here limits a refund, repair, repeat performance, price reduction, cancellation right, or other remedy that applicable consumer law makes mandatory.

2. Subscriptions

You can cancel a subscription before its next renewal. Cancellation stops future recurring charges; access and included credits normally continue until the end of the paid billing period, unless the account must be restricted for security or misuse.

Stopping renewal does not automatically reverse a completed charge. If you believe a renewal was incorrect, duplicated, unauthorised, or the service was not supplied as described, contact support@gptimage25.studio promptly so we can review the transaction.

3. Credit packs and immediate digital supply

Credits are digital service units used when a generation task is submitted. At checkout, you may ask us to make purchased credits available immediately. Where consumer cancellation law applies, beginning that supply during a cancellation period may affect the amount refundable, and the right to cancel may end after the digital service has been fully supplied, to the extent the law permits.

When a cancellation remains available, we may deduct the value of credits already consumed or services already delivered where the law allows. Promotional, bonus, trial, or goodwill credits have no separate cash value and are not included in a refund calculation.

4. Generation failures

A failed task should not consume the paid service without a remedy. The platform may automatically return the corresponding credits. If a technical failure leaves credits deducted and no usable result is delivered, send the task or order identifier to support. We will check the task record and, where appropriate, restore credits, repeat performance, or provide another remedy required by law.

A result is not defective merely because a creative preference was not achieved. AI output can vary between attempts. However, this distinction does not remove rights relating to a service that is faulty, unavailable, or materially different from its description.

5. How to request a review

Email support@gptimage25.studio from the address linked to your account and include:

• the order, invoice, or task identifier;
• the purchase date and product involved;
• a short description of the issue; and
• any screenshot or error detail that may help us verify it.

Do not send a full card number, password, private key, or other authentication secret. We may ask for limited information needed to confirm that you control the account or payment.

We review requests individually against the transaction record, the credits already used, the service delivered, this policy, and applicable law. We aim to acknowledge a complete request within five business days, although investigation can take longer when a payment provider or fraud review is involved.

6. Approved refunds

Approved refunds are normally sent to the original payment route. Processing time after approval depends on the bank, blockchain network, or payment provider and is outside our direct control. If the original route cannot technically receive a refund, support will explain the lawful alternative available for that transaction.

Currency conversion, network, bank, or provider charges may cause the received amount to differ from the original display amount where those charges are imposed independently of us. This does not reduce any amount we are legally required to return.

7. Chargebacks and account access

Please contact us before opening a payment dispute so we have an opportunity to investigate. We may temporarily restrict the disputed purchase or associated credits while a chargeback is active to prevent double reimbursement. We will not close an account merely because you make a good-faith request for a statutory remedy.

Fraudulent chargebacks, abuse of restored credits, or repeated attempts to obtain both service and reimbursement may lead to proportionate account restrictions under the Terms of Service.

8. Changes and contact

We may update this policy for future purchases when payment methods, product terms, or legal requirements change. A revision will not remove rights already attached to a completed purchase. This version applies from 10 September 2026.

Refund and cancellation questions: support@gptimage25.studio.